Robino & Galandrino

Frequently Asked Questions.

01. The order

When will I receive my order?

When placing the order, a shipment day is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. Therefore, it is never possible for the shipping day on the website to differ from the order confirmation.

I now see a longer delivery time for (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you previously saw, it is of course possible to cancel (a part of) the order. For this, you can contact our customer service. They will cancel the order for you. The purchase amount will be back in your bank account within two working days. Once an order has been shipped, it can no longer be canceled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice. If you wish to receive an invoice, this can be done in two ways. The first way is through your account at our store. When you log in to your account, you can see your orders and download the invoice.

02. Shipment

When will I receive my order?

When placing the order, a shipment day is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. Therefore, it is never possible for the shipping day on the website to differ from the order confirmation.

I now see a longer delivery time for (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you previously saw, it is of course possible to cancel (a part of) the order. For this, you can contact our customer service. They will cancel the order for you. The purchase amount will be back in your bank account within two working days. Once an order has been shipped, it can no longer be canceled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways. The first way is through your account at our store. When you log in to your account, you can see your orders and download the invoice.

03. The order

When will I receive my order?

When placing the order, a shipment day is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. Therefore, it is never possible for the shipping day on the website to differ from the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you previously saw, it is of course possible to cancel (a part of) the order. For this, you can contact our customer service. They will cancel the order for you. The purchase amount will be back in your bank account within two working days. Once an order has been shipped, it can no longer be canceled.
Quando riceverò la fattura per il mio ordine?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways. The first way is through your account at our store. When you log in to your account, you can see your orders and download the invoice.

04. Returns and Cancellations

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you previously saw, it is of course possible to cancel (a part of) the order. For this, you can contact our customer service. They will cancel the order for you.

The purchase amount will be back in your bank account within two working days. Come posso annullarlo?
Se l’ordine ha un tempo di consegna più lungo di quanto previsto, è naturalmente possibile annullare (una parte di) l’ordine. Per questo, può contattare il nostro servizio clienti. Loro annulleranno l’ordine per lei. L’importo dell’acquisto sarà restituito sul suo conto bancario entro due giorni lavorativi. Quando un ordine è già stato spedito, non può più essere annullato.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways. The first way is through your account at our store. Se desidera ricevere una fattura, ciò può essere fatto in due modi. Il primo modo è tramite il suo account nel nostro negozio. Quando accede al suo account, può vedere i suoi ordini e scaricare la fattura.

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